Buying software and services Software and IT services are often considered a live cost for big companies whose core business is not focused on software production. Controlling the quality of those factors is a complex task. On the one hand you have to necessarily manage procurement and check whether providers can afford the level of quality you need. On the other hand measuring such a quality is hard and may require not clear tools and criteria. Public Sector, Finance and Fintech, Banking, Insurance companies require tons of software and IT services. CRM, SAP, ERP, DWH are almost everywhere included as assets the most part of companies rely on. Services for systems and architectures, data and databases, integration, software developments and tools are necessary in order to provide high quality services, internal control, easy evolution, etc. An important lever to minimise the cost of services is control . This means having the ability to measure and monitor the quality of
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